Do the new surveys ask different questions than the legacy surveys? The new surveys mimic the legacy surveys for the most part. The only significant exceptions are: a) The Transfer Plan is only asked if the student says they plan to transfer (previously it was mandatory if the student is attending a 2-year school). b) The student is asked if they have earned a Degree this past year/term and, if so, they are asked about their Degree and whether they plan to continue their education. The Degree carries to the student's profile. c) The Final Plans survey no longer includes the College Knowledge Quiz. We are developing that Quiz as a separate survey.
Where is the Student Assessment Survey? This survey is still available as a legacy survey. Contact Customer Support for assistance.
What if students don't have their Award Letters before the survey closes? We'd suggest leaving your survey open as long as possible in order to collect Award Letters. If that is not workable for your program, you have two options: a) you can Force-Complete the survey once you've reviewed it and have no other follow-ups on it, or b) have the student upload a "dummy" document, such as a Word document, that just says "I don't have my Award Letter yet." That will allow them to complete the rest of the survey before the deadline. With either option, as you review a student's survey and see they have not uploaded their Award Letter, create a new Task for them to do so within a reasonable period of time.
Students are getting an error message that their SAR is too large to upload. What do I do? If you only need part of the SAR, such as just Page 1, ask the student to take a picture of it with their phone and upload that image. Alternatively they can use the Windows Snipping Tool to capture the area needed and then upload that image. If you need the entire SAR, from Adobe Acrobat or Adobe Reader the student can save it in a reduced size (Save As Other --> Reduced Size pdf) and then upload the smaller document. A final option is to have the student email their SAR to you, you use any of the above techniques to capture what you need, then you can upload the document on their behalf via the Documents tab of the student profile (be sure you select Document Type = SAR). The document will populate in their survey.
The Annual Survey is asking for data about last year. Why? The Annual Survey begins by asking about their prior academic year, then ask about their plans for the upcoming academic year. For example, in June 2019 you'll want to assign the 2019-2020 Annual Survey, which will ask about the just completed 2018-2019 year and the student's plans for the upcoming 2019-2020 year. When you're creating a new survey you do not have to select the Academic Year, the system determines it automatically.
How do students report Summer Term outcomes? Summer Term should be reported on the Annual Survey for the current academic year. In order for students to report their completed Summer Term outcomes, we recommend leaving the Annual Survey open until August 31, just before Fall term begins.